Returns & Refunds Policy

All sales at WOW Lifestyle are final. We do not accept returns, offer exchanges, or issue refunds on delivered orders. This includes, but is not limited to:

• Change of mind after ordering or after delivery.
• Ordering the wrong item, colour, scale or variant by mistake.
• The product not matching a personal expectation of size, speed, finish or performance where it matches the description and photographs on the product page.
• Gifts that the recipient did not want.
• Items opened, assembled, charged, run or otherwise used.
• Missing or damaged original packaging.

Because of this, please check the photographs, description and specifications on the product page carefully before ordering, and ask us anything you are unsure about first. We are happy to answer questions on +919677710045 before you buy.

An order can be cancelled only while it is still being processed and has not yet been dispatched. Contact us as quickly as possible on +919677710045 with your order number. Once an order has been handed to the delivery partner it can no longer be cancelled.

Where a prepaid order is cancelled before dispatch, the amount paid is returned to the original payment method. Depending on your bank, that can take up to 7 working days to appear.

The no-refund rule does not apply where we are at fault or your parcel does not reach you. We will put it right if:

• The item arrives physically damaged or broken.
• You receive the wrong product, or a product materially different from what was shown and described on its page.
• The parcel is never delivered, or is lost in transit.
• The item is dead on arrival — it does not power on or function at all when first used.

You must tell us within 48 hours of delivery, and send clear photographs or a video of the item and its packaging.

Please film yourself opening the parcel where you can — an unedited unboxing video is the quickest way for us to accept a damage or wrong-item claim. Once we have verified the problem we will, at our discretion, replace the item, send the correct one, or refund you. Claims raised after 48 hours, or without evidence, cannot be accepted.

Some products carry a manufacturer's warranty. Where they do, a fault appearing after the 48-hour window is handled under that warranty rather than by us, and we will help you contact the manufacturer or service centre. Ordinary wear, crash damage, water damage, worn batteries and damage from misuse are not covered.

Contact us with all of the following:

• Your order number.
• A description of the problem.
• Photographs or video clearly showing the item and the packaging it arrived in.

Phone or WhatsApp +919677710045, or email support@wowlifestyle.online. We will confirm within a reasonable period whether the claim is accepted and what happens next.

Where we do approve a refund under section 3, it is returned to the original payment method. Once we issue it, the amount typically reaches your account within 5–7 working days, depending on your bank or card issuer. Cash-on-delivery orders are refunded by bank transfer or UPI to details you provide.

WOW Lifestyle — Texvalley, Erode, Tamil Nadu, India.
Phone / WhatsApp: +919677710045
Email: support@wowlifestyle.online

See also our Privacy Policy.